Customer Service Representative
Internship
Philippines
Posted 10 months ago
Skills
Exceptional verbal and written communication skills. Strong interpersonal skills to interact positively with customers. Teamwork and collaboration abilities to work effectively with different departments. High adaptability to handle various customer situations and queries. Eager to learn about company products; services; and customer service protocols. Proficiency in multitasking and prioritizing tasks in a fast-paced environment.Description
The Customer Service Representative Internship offers a prime opportunity to dive into the heart of customer interaction and support. You'll be an integral part of our customer service team, learning how to deliver outstanding service, resolve issues, and contribute to enhancing customer satisfaction and loyalty. This role is perfect for individuals looking to develop their communication, problem-solving, and customer relationship skills in a real-world setting.
Responsibilities
- Learn to handle customer inquiries and complaints via phone, email, chat, or social media.
- Assist in resolving issues by providing accurate, valid, and complete information using the right methods/tools.
- Collaborate with other team members to ensure a consistent and high-quality customer experience.
- Participate in training sessions to improve knowledge of products, services, and customer service best practices.
- Help in maintaining customer service records, processing customer accounts, and filing documents.
- Contribute to team efforts by accomplishing related results as needed.
Educational Requirements
- Currently enrolled in or recently graduated from a degree in Business Administration, Communication, Psychology, or any related field that emphasizes customer service skills.
Experience Requirements
- Prior experience in customer service or related field is a plus but not required.
- Basic understanding of customer service principles and practices.
- Familiarity with CRM systems and practices, as well as MS Office or similar software.
Additional Requirements
- A stable internet connection and a conducive workspace for remote work scenarios.
- Access to a computer or laptop equipped with a webcam and headphones/earphones for clear communication.
Benefits
- Opportunity to gain practical experience in customer service with potential for future employment.
- Access to training and development programs to enhance both soft and technical skills.
- Personal mentorship from experienced customer service professionals.
- Certification upon completion of the internship, along with a letter of recommendation based on performance.
Apply instruction
1. Please submit your resume and application through our online portal.2. For more information about the role and updates on your application, follow our Facebook page: LEENTechNetworkSolutions.
3. Expect a follow-up from our recruitment team regarding the interview process and further instructions.
Note: Direct email attachments and phone calls for application purposes are not entertained. Please utilize our designated platform for all applications.
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